Table 1 Reliability, validity, and confirmatory factor analysis results

Deep acting

DA 1

0.685

0.076

9.055

***

0.578

0.891

DA 2

0.852

0.070

12.223

***

DA 3

0.838

0.066

12.741

***

DA 4

0.910

0.066

13.778

***

DA 5

1.000

-

-

-

DA 6

0.851

0.062

13.816

***

Surface acting

SA 1

1.000

-

-

-

0.592

0.896

SA 2

0.885

0.059

14.978

***

SA 3

0.845

0.065

13.027

***

SA 4

0.725

0.063

11.558

***

SA 5

0.911

0.064

14.161

***

SA 6

0.988

0.065

15.126

***

Job burnout

Cynicism

1.000

-

-

-

0.876

0.934

Burnout

0.883

0.055

16.19

***

Turnover intention

TI 1

0.871

0.033

26.244

***

0.827

0.935

TI 2

0.781

0.046

17.084

***

TI 3

1.000

-

-

-

LMX

LMX 1

1.000

-

-

-

0.633

0.923

LMX 2

1.023

0.047

21.616

***

LMX 3

0.862

0.057

15.079

***

LMX 4

0.820

0.064

12.736

***

LMX 5

0.796

0.049

16.194

***

LMX 6

0.849

0.051

16.524

***

LMX 7

0.588

0.057

10.370

***