Table 4 Means, Standard Deviation and Confidence Intervals for each item

….gives me information at the entrance of the hospital

4.06

0.84

3.71

4.35

….encourages my relatives about my physical and psychological condition when I can’t see them

3.93

1.05

3.29

4.14

….helps me to understand my rights as a patient

3.69

1.16

3.42

4.18

….helps me to understand my doctor’s directions better

3.58

1.20

2.91

3.84

…. accompanies me to check up or treatments when I am inside the hospital

3.50

1.18

2.96

3.84

… helps me to buy materials suggested by doctors (e.g. bras, colostomy bags, etc.)

3.48

1.09

3.28

4.09

…listens to me when I need it

3.47

1.20

3.06

3.97

… greets me when I arrive at hospital

3.45

1.22

3.09

3.93

….gives me emotional support

3.42

1.28

2.68

3.61

… keeps me company during hospitalisation

3.31

1.10

2.97

3.71

… comes to my house and takes me to check ups or treatments

3.26

1.35

2.68

3.78

… helps my relatives to orient themselves outside the hospital

3.14

1.38

2.48

3.47

…helps my relatives with accommodation

3.09

1.44

2.37

3.40

… goes food shopping in my place when I need it

3.02

1.31

2.76

3.69

…suggests me who can help me economically

2.94

1.37

2.41

3.36

…carries out little errands (to go to the post office or pharmacy, to go and buy the newspaper, to take the dog for a walk, etc.)

2.87

1.25

2.53

3.42

….makes me lunch when I’m not well

2.73

1.33

2.23

3.08

….is available to speak by video call

2.72

1.27

2.52

3.37

… keeps me company at home after discharge

2.71

1.35

2.32

3.22

…. keeps me company at home

2.70

1.30

2.24

3.07

…. carries out little errands for my relatives when I can’t

2.70

1.31

2.29

3.19

…helps me with online activities when I’m at home (e.g. connect by laptop,tablet or smartphone, communicate with other people, use technological platforms, etc.)

2.65

1.36

2.20

3.17

… helps me in caring for the children when I’m not well

2.65

1.53

1.78

2.79

… takes a walk with me

2.55

1.30

2.22

3.15

… comes with me to do food shopping

2.49

1.29

1.96

2.90

… teaches me how to use a laptop,tablet or smartphone

2.44

1.40

1.93

2.92

…. helps me with housekeeping

2.39

1.30

2.08

2.95

… keeps me company in the evenings

2.39

1.28

1.85

2.78

… helps me to organise my free time

2.38

1.24

1.91

2.78

… shares his/her passions (for ex. Needlework, board games, etc.) with me

2.37

1.18

2.12

2.97

… takes me to cultural and recreational events

2.34

1.22

2.35

3.30

… reads aloud to me

2.22

1.22

1.85

2.67

Other (specify________________________________)

2.09

1.38

1.01

2.56