Table 2 Confirmatory factor analysis of the eHLQ – seven one factor models

1. Using technology to process health information

 EHLQ7

0.824

0.028

 EHLQ11

0.842

0.027

 EHLQ13

0.660

0.041

 EHLQ20

0.657

0.042

 EHLQ25

0.708

0.038

2. Understanding of health concepts and language

 EHLQ5

0.734

0.042

 EHLQ12

0.765

0.040

 EHLQ15

0.564

0.053

 EHLQ21

0.664

0.046

 EHLQ26

0.347

0.065

3. Ability to actively engage with digital services

 EHLQ4

0.763

0.031

 EHLQ6

0.874

0.021

 EHLQ8

0.749

0.032

 EHLQ17

0.823

0.026

 EHLQ32

0.810

0.027

4. Feel safe and in control

 EHLQ1

0.768

0.034

 EHLQ10

0.697

0.039

 EHLQ14

0.512

0.053

 EHLQ22

0.823

0.030

 EHLQ30

0.721

0.038

5. Motivated to engage with digital services

 EHLQ2

0.660

0.043

 EHLQ19

0.801

0.032

 EHLQ24

0.645

0.045

 EHLQ27

0.776

0.034

 EHLQ35

0.742

0.036

6. Access to digital services that work

 EHLQ3

0.581

0.056

 EHLQ9

0.600

0.053

 EHLQ16

0.607

0.053

 EHLQ23

0.519

0.059

 EHLQ29

0.666

0.049

 EHLQ34

0.622

0.053

7. Digital services that suit individual needs

 EHLQ18

0.717

0.039

 EHLQ28

0.800

0.033

 EHLQ31

0.765

0.035

 EHLQ33

0.754

0.036