Table 6 Items endorsed and rejected and correlations by Delphi questionnaire sections

Recognising and acknowledging that someone may be experiencing psychosis

.75

.000

–

Knowing about psychosis

.35

.120

–

When and how to approach the person

.96

.000

–

Guidelines for good communication

1.0

.000

–

Dealing with problems during the conversation

.95

.000

–

Being supportive and understanding

.96

.000

–

Treating the person with dignity and respect

.94

.000

–

Encouraging professional help—general

.80

.001

–

Supporting the person to seek professional help

.75

.001

–

If the person doesn’t want professional help

.93

.000

–

Responding to hallucinations and delusions

.96

.000

–

Safety considerations when the person is in a severe psychotic state or behaving aggressively

.96

.000

–

Communicating with the person when they are in a severe psychotic state or behaving aggressively

.97

.000

–

De-escalation when the person is in a severe psychotic state or behaving aggressively

.39

.010

Seeking help for the person when they are in a severe psychotic state or behaving aggressively

–

.41

8

.120

Calling emergency services for help when the person is in a severe psychotic state or behaving aggressively

.45

.030