ARMs (n = 7) | Stakeholders (n = 12) | |||||||
---|---|---|---|---|---|---|---|---|
Question 1: What are all the problems that affect migrants living in Italy since the start of the COVID-19 pandemic? | ||||||||
Problems | Frequency (N) | Problems | Frequency (N) | |||||
Job issue | 6 | Job issue | 11 | |||||
Inclusion process | 6 | Access to services | 7 | |||||
Financial Issue | 5 | Digitalization | 7 | |||||
Distress | 5 | Document issue | 6 | |||||
Digitalization | 4 | Barriers to autonomy | 6 | |||||
Access to services | 4 | Freedom restrictions | 6 | |||||
Freedom restrictions | 4 | Loneliness and social restrictions | 5 | |||||
Document issue | 2 | Understanding public health measures | 5 | |||||
Housing | 2 | Sharing physical and emotional spaces | 3 | |||||
Relationship with country of origin/community | 3 | |||||||
Housing | 1 | |||||||
Question 2: Can you think of any other problems that affect migrants living in Italy? | ||||||||
Problems | Frequency (N) | Problems | Frequency (N) | |||||
Document issue | 4 | Precarious life | 9 | |||||
Racism | 4 | Job issue | 6 | |||||
Emotional distress | 4 | Racism | 6 | |||||
Lack of protective environment | 3 | Document issue | 4 | |||||
Communication and language knowledge | 3 | Communication and language issue | 4 | |||||
Inclusion process and self-determination | 2 | Relationship with the country of origin | 4 | |||||
Sharing physical and emotional spaces | 2 | Housing | 4 | |||||
Access to services | 3 | |||||||
Discrepancy of meaning | 3 | |||||||
Sharing physical and emotional space | 3 | |||||||
Transcultural stress | 1 | |||||||
Hyper-vulnerability | 1 | |||||||
Question 3: What are the activities that migrants frequently do to deal with their problems and to take care of themselves? | ||||||||
Activities | Frequency (N) | Activities | Frequency (N) | |||||
Being engaged in a task | 4 | Help-seeking from community | 8 | |||||
Individual resources | 4 | Individual resources | 6 | |||||
Help-seeking from community | 3 | Help seeking from social workers | 5 | |||||
Be patient and wait | 3 | Rely on religion and prayer | 3 | |||||
Respect the rules | 2 | Live “here and now” | 3 | |||||
Help-seeking from social workers | 2 | Alcohol and drug abuse | 3 | |||||
Cross-cultural mediation | 2 | Looking for services in the area | 2 | |||||
Passive attitude | 2 | Solving concrete problems | 1 | |||||
Stakeholders (n = 12) | ||||||||
Question 4: What about the problems that affect people working with migrants since the start of the COVID-19 pandemic? | ||||||||
Question 5: How do people working with migrants deal with that kind of problem? | ||||||||
Problems | Frequency (N) | Activities | Frequency (N) | |||||
Digitalization | 7 | Multidisciplinary/team working | 4 | |||||
Barriers to autonomy process | 4 | Practical and concrete support | 4 | |||||
Management of emotional experiences | 3 | Supporting autonomy process | 4 | |||||
Managing misunderstanding of public health measures | 3 | Active listening and acceptance | 2 | |||||
Intercultural communication | 2 | Cultural mediation | 2 | |||||
Institutional disorganization | 2 | Contextualize expectation | 1 | |||||
Lack of limits in jobs and hyper-assistance | 2 | Enhancement of local opportunities | 1 | |||||
Difficulties in health care treatment | 2 | Psycho-education | 1 | |||||
Invisibility and lack of protection | 1 | Recognize role and limits | 1 |